Terms of service

Last updated: 28 February 2026

Welcome to uaizen. These Terms of Service govern your use of our website and the purchase of products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms.

1. Overview

This website is operated by uaizen. Throughout the site, the terms “we”, “us” and “our” refer to uaizen.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions.

2. Online Store Terms

You must be at least 18 years old or have permission from a legal guardian to use this site.

You may not use our products for any illegal or unauthorised purpose.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Pricing

All product descriptions and prices are subject to change without notice.

We make every effort to display product information accurately. However, we do not guarantee that descriptions, pricing or other content is error-free.

We reserve the right to correct any errors and to cancel orders if necessary.

4. Orders and Payments

By placing an order, you agree that:

• All information provided is accurate and complete

• You are authorised to use the payment method submitted

Orders may be cancelled if fraud or unauthorised activity is suspected.

5. Shipping

We ship across the United Kingdom.

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by courier services or circumstances beyond our control.

6. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms.

Customers have the right to return eligible items within 14 days in accordance with UK consumer protection laws.

Please refer to our separate Returns Policy for full details.

7. Intellectual Property

All content on this website, including text, graphics, logos and images, is the property of uaizen and may not be reproduced without permission.

8. Limitation of Liability

To the fullest extent permitted by law, uaizen shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so under UK law.